Why are you discontinuing this great product Ego Skin Cream?

Hi Jean,

Thank you for your continued interest in Ego Skin Cream. We have been getting a lot of question regarding this product recently, we’ll link a couple of those answers here and here.

We apologise if this product was a mainstay in your skincare routine and we hope that we can help you find a replacement that is just as great for your skin. If you could please contact our friendly customer service team either by phone on 1800 033 706 or email us through customerservice@egopharm.com, we can have a discussion on your skin type and see which other product in our range will most likely replace Ego Skin Cream adequately for you.

Kind regards,
Ego Pharmaceuticals

is it not possible to just remove the parfum component and reissue the new product?

Hi Rakhee,

Thank you for your question. Due the to similarity the Ego Skin Cream formula has with some of our QV products, we decided against reissuing the product. After further conversations with our R+D department, we can confirm that our QV Hand Cream is the most similar to Ego Skin Cream in terms of formulation, without the fragrance.

This product can be used all over the body, including the face and not just your hands. If you’re looking for something that has a very similar affect to Ego Skin Cream, the QV Hand Cream will be the way to go.

Please note that we also have a product QV Hand Cream SPF15, while similar in name, has a very different formulation.

Please don’t hesitate to ask us more questions or contact our customer service team on 1800 033 706 or customerservice@egopharm.com.

Kind regards,
Ego Pharmaceuticals

The hand cream seems like good substitute, but it would need to be a jar size house as a general moisturiser. Hope this might be possible as it is not shiny and has great feel.

Hi Jean,

Thank you for this feedback. We will pass this to our R&D as well as the internal team to take into consideration.

Kind regards,
Ego Pharmaceuticals.

I’m devastated by the discontinuation of your Ego Skin Cream. I have very sensitive and very dry skin, and this cream has been so great to help manage that. I have used it for at least 20 years. I did try your QV creams but there is something in them that I react to, and I’m extremely reluctant to try again.

Hi Liz,

Again, we apologise for disrupting your skin care and we understand how difficult it is to find something that suits your skin. If you wouldn’t mind, please contact our Customer Service Team on 1800 033 706, or email us at customerservice@egopharm.com. We would love to follow up your experience with using our QV cream and hopefully help find a solution for your skin.

Thank you and we hope to hear from you soon.

Kind regards,
Ego Pharmaceuticals

Hi – I’m also gutted your discontinuing Rich Moisturising Cream as I absolutely love it and so does my friend in England who buys it when she’s out. So disappointed. I’m like Liz and don’t like the other creams in your line as much. Will you ever bring it back? regards, Sally